Refund Policy - Codeintra

At Codeintra, we strive to ensure our customers are completely satisfied with their purchases. However, we understand that there may be circumstances where you need a refund. Please review our refund policy below.

Eligibility for Refunds:

• Digital Product Issues: Refunds will be considered for digital products if they are defective, do not function as described, or are significantly different from their description.
• Non-Delivery of Product: If you have not received your purchased product within the specified delivery time, we will issue a full refund.
• Unauthorized Purchase: If you believe a purchase was made without your authorization, contact us immediately for a refund.

Non-Refundable Situations:

• Change of Mind: Refunds are not available if you simply change your mind after purchasing a product.
• Purchased by Mistake: Refunds are not issued for mistaken purchases.
• Duplicate Purchases: Refunds are not provided for accidental duplicate purchases.

How to Request a Refund:

• Contact Support: Contact our support team via the "Contact Us" page on our website. Provide your transaction ID, purchase date, and detailed reason for the refund request.
• Review Process: Our team will review your request and respond within 2 business days.
• Refund Approval: If approved, the refund will be processed within 5-7 business days and credited to your Codeintra wallet. Note that refunds in the wallet cannot be withdrawn but can be used to purchase other items on the site.

Conditions:

• Usage Limitation: A refund may not be granted if the product has been used extensively or redistributed.
• Proof of Issue: You may be required to provide evidence of the defect or issue with the product.
• Response Time: Refund requests must be made within 7 days of the purchase date.

Additional Information:

• Customer Support: Our support team is here to assist you with any issues related to your purchase. Do not hesitate to reach out if you have any concerns or questions.
• Updates and Changes: Codeintra reserves the right to update this refund policy at anytime. Any changes will be posted on our website.
• Balance Addition: After a successful payment, your balance will be deducted from your wallet with a 5% system fee. Refunds will not be issued to the original payment method; instead, the amount will remain in your wallet. You can use this balance to purchase items on our site or to access our digital services.

Thank you for choosing Codeintra. We value your trust and are committed to providing the best service possible. 🚀